"...The letters were sent to lawmakers and news organizations as the nation reeled in the aftermath of the Sept. 11, 2001, terrorist attacks. Postal facilities, U.S. Capitol buildings and private offices were shut for inspection and cleaning..."
"...Most postal workers are fiercely proud of the job they do and see it very much as a community role, way and above the concept of putting letters through letterboxes. This view would seem to be supported by Royal Mail itself which runs an annual competition to find postal workers that have demonstrated a commitment way and beyond the requirements of the job. In that respect, postal workers do stand out against employees in many other service industries, even if not entirely unique. Postal workers, at least for the moment, see the new working ethos as akin to working like robots, particularly with timed walks, but they weather the changes in the hope that it will at least secure more jobs. ..."
