USPS Announces Changes To ‘Mystery Shopper Program’

"...The questions have been a source of frustration, both to window clerks and the mailing public, in part because RAs were required to ask every customer mailing a package a litany of questions – even customers they knew well and whose needs they understood.

APWU Clerk Craft Director Rob Strunk praised the decision. “Finally, a manager with authority has realized that our Sales and Service Associates can determine on their own an appropriate method for communicating with our customers...."    

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