Major U.S. utility company, found that 91 percent of customers choose to receive their statements by mail

Can the Postal Service cling to hope that people still want paper bills?

"...“Research shows that consumers value the physical mail-piece as a record-keeping tool and reminder to pay,” the report said. “In general, customers value having options for bill delivery and payment.” ..."    

This Article is From: www.washingtonpost.com
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