"... was told the guarantee does not extend to items left in the Express Mail box. It only applies if you bring the item to the counter. If that is the case, why would they even offer Express Mail via their website? When you purchase it online, you do so in an effort to avoid the lines at the post office. Also, nowhere on the website, while purchasing the Express Mail option did it state that items needed to be taken to the window/desk in order for the guarantee to apply. I asked her, "Where on the box does it say that?" She then told me she had handed my form over to her supervisor. I was given my full refund..."
Source: consumerist.com
.
